As set out in the 2014 Distance Selling Regulations, customers may cancel their order with us within 14 days of placing the order or within 14 days of the receipt of the goods (whichever is longer).
You will need to pay for any return postage, but we will refund the delivery charge if we have made an error such as sending the wrong item ordered or if the item received is damaged in transit.
We will also refund your delivery charge if you’re an EU customer cancelling under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – please see below for more details.
The parcel should contain:
- The item(s) you purchased that you wish to return in their original condition.
- Your original invoice, clearly stating which item(s) you are returning and the reasons why you are returning the goods.
Please ensure your items are securely packaged. Don’t forget to obtain proof of posting, and please allow at least two days for your goods to reach us. We can’t accept responsibility for items that are lost or damaged in the post.
A refund will be issued in the method the payment was made. This is in line with your consumer right of return and refund.
If you need advice on returning by post please email us at sales@celebrityinkautographs.co.uk or call us in the UK on 01304-832335 9am-5.00pm Monday to Friday excluding Bank Holidays.
Important: To qualify for our refunds policy, all autographs must be returned to us in the condition sent, with all stickers attached and having not tampered with. the Certificate Of Authenticity issued by us for the autograph MUST also be returned with the signed photo.
We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods that are not in a re-saleable condition may be returned to you at your expense.
Above and beyond your statutory rights as set out in the UK Distance selling regulations, each and every autograph that we sell comes with a 100% money back Authenticity guarantee as stipulated by the RACC, AFTAL or UACC dealer codes of ethics. This Guarantee applies to autographs deemed to have "Failed" Third Party Authentication (TPA) by industry recognised Third Part Authentication (TPA) companies. Becketts, ACOA and SWAU are among those acceptable TPA companies. A copy of the Third Party Authenticators "Failure" letter would be required by us before we can accept any return of this type. An autograph found to be "Inconclusive" or "Pushed" by a Third Party Authenticator is not, by definition, considered to have "Failed" and would not be covered by this guarantee. This returns exclusion also includes TPA "Quick Opinion" "Not Likely Genuine" results as these also are not full Failures with associated "Failure" letters. TPA "Quick Opinion" checks are a great resource for the autograph industry, but PLEASE use a "Quick Opinion" option before making a purchase from us.
Our refunds policy is in addition to your statutory rights including the rules of the Distance Selling Regulations 14 day no quibble returns policy as already mentioned above.